The City of Regina

The City of Regina chose Ticket Tracer in 2001 to replace an in house Oracle Parking Ticket Management system. Using the City of Saskatoon’s system as a base, extensive modifications and enhancements to meet Saskatchewan’s legal processes were added to the system on schedule and the system has been operational since 2002. Differing from Ontario, this version of Ticket Tracer is extensively court based and supports notices of pending summons, summons printing, summons service input, court docket printing for both plea and trial types of sessions, court disposition data entry, bench warrant generation, warrants of arrest etc. In 2005 non parking violations such as noise, Skateboarding, building, fire and licensing processing capabilities were added to Ticket Tracer. In 2006 and 2007, major legal changes were introduced in Saskatchewan affecting the enforcement of parking violations. Ticket Tracer was enhanced on time and on budget. Default convictions, re-openings, warrant of committal notices and  hearings, enforcement leading to liens and towing were added to Ticket Tracer. In 2016 an interface to support web payment of tickets was implemented in Ticket Tracer.

The City of Vaughan

A client since 1999, Vaughan was one of the first municipalities in Ontario to implement Administrative Monetary Penalties in collaboration with Ticket Tracer. They make extensive use of the Ticket Tracer screening and hearing appointment slot management, screening and hearing dockets and Ticket Tracer driven mail merges. Vaughan also uses Ticket Tracer to manage AMP non parking infractions such as Taxi, adult entertainment facilities and noise bylaws etc. In addition to utilizing plate denial for parking tickets, Vaughan uses a feature in Ticket Tracer to move the outstanding fine amount onto the municipal tax roll billing for collection. Ticket Tracer links to a 3rd party system for ticket input and online payment of tickets.

The City of Kitchener

A client since 1998, Kitchener has fully implemented Administrative Monetary Penalties and utilizes Ticket Tracers AMP screening and hearing windows. Ticket Tracer driven MS mail merges generate AMP appointment, decision and due date notices. Many of the user friendly features of Ticket Tracer originate from the involvement of the City of Kitchener parking staff in the original design of Ticket Tracer system and subsequent improvements over the years. Standard features such as sourcing ownership data from the MTO, sending plate denial requests to the MTO and receiving payments from the MTO are used. Ticket Tracer links to a 3rd party system for ticket input and online payment of tickets.

The City of Niagara Falls

A client since 2005, Niagara Falls uses most of the features offered in Ticket Tracer. They have fully implemented Administrative Monetary Penalties and utilize Ticket Tracer’s AMP Screening and Hearing windows to record findings. Niagara Falls uses the extensive facilities of Ticket Tracer to generate correspondence via MS Word emails and attach the resulting letters to parking tickets. There is a direct interface to the Vadim accounting system for payments. Payments are also supported on the Niagara Falls web site using Ticket Tracer to display the amount owing and Paymentus to collect the payment via an API. Because of tourism, Niagara Falls deals with many parking violations with US plates. Ticket Tracer generates ownership requests for a US source of plate data and generates collection letters for these infractions. Ticket Tracer’s Services module handles permit issuance and renewals for a variety of permit types.